TACIT GUIDE

TACIT ONLINE ORDERING BACK OFFICE MANUAL

ORDER MONITOR

VIEW LIST OF ALL ORDERS

TO VIEW LIST OF ALL THE ORDERS

SELECT BRAND> SELECT LOCATION

ADJUST PREP TIME
DELAY FUTURE ORDERS

<CLICK ON SETTINGS ICON

LEAD TIME is equal to total Total PREP TIME

DELAY TIME adds the time to LEAD TIME

For Example: if the lead time is 30 minutes & if the orders are set to be delayed by 30 minutes the total lead time becomes 60 minutes

HOW TO ISSUE REFUNDS

>CLICK ON 3 DOTS> PAYMENT S> REFUND OPTIONS

SELECT FULL REFUND OPTION OR CUSTOM

OPERATIONS

SELECT OPERATIONS>SELECT BRAND> SELECT LOCATION

pausing delivery networks

SELECT OPERATIONS>SELECT BRAND> SELECT LOCATION>DELIVERY NETWORK>CLICK ON 3 DOTS>DRAFT LOCATION

HOW TO UN PAUSE/ REACTIVATE DELIVERY NETWORKS

SELECT OPERATIONS>SELECT BRAND> SELECT LOCATION>DELIVERY NETWORK>PUBLISH MENU

CLICK ON 3 DOTS>PUBLISH LOCATION

MENUS

SELECT MENUS>SELECT BRAND> SELECT LOCATION

MENU HOURS

Menu time for different services can be adjusted here

For example: When take out hours are different than delivery

HOW TO Add, EDIT, 86 ITEMS

SELECT MENUS>SELECT BRAND> SELECT LOCATION> ITEMS

Select the menu you would like to make changes to

ADD ITEM

To add an item make sure the item exists on the POS

>Select the category you want to add the item to and click on new item

Add all the details and click on >ADD PRICE

Enter the name of the Item on POS and hit search > SAVE and PUBLISH

Note: If you don’t publish the item it wont be live

EDIT ITEM

Select the category> Item you would like to edit

Note: Price change cannot be made here as its only through pos

86 ITEM: EXPIRE ITEM

Click edit on any item and click on DELETE button and choose EXPIRE Note: Don’t click remove from the category or the item will deleted

REACTIVATE ITEM

Click edit on any item > Click PUBLISH

BRANDS AND LOCATIONS

Please don’t make any changes to BRANDS & LOCATIONS